These terms explain how Ironhide Analytics LLC (“we,” “us,” “our”) manages bookings, deposits, and project delivery for the 14-day Data Sprint (“the Sprint”). They’re designed to be clear, fair, and human-readable — no buried clauses.
1. Overview
The Sprint is a fixed-scope, 14-day engagement focused on building a live KPI dashboard prototype that aligns your key metrics and sets automated refresh on schedule. Booking a Sprint reserves a dedicated production window for your project.
2. Deposit & Payment
- A non-refundable $750 deposit is required to reserve your 14-day Sprint window.
- The remaining Sprint balance (based on the selected tier) is invoiced upon contract signing and due before project start.
- Stripe or direct invoice payments are both accepted.
3. Scheduling & Deliverables
- Once the deposit is received, you’ll receive a Sprint Agreement (MSA + SOW) within one business day for e-signature.
- The 14-day clock starts once access and brand materials are provided.
- Deliverables include the KPI map, dashboard prototype (1–3 pages), scheduled refresh, and walkthrough recording.
4. Client Responsibilities
- Provide necessary data access (read-only where possible).
- Assign one decision-maker for KPI validation and UAT sign-off.
- Respond to feedback and review items within 24 business hours to maintain timeline momentum.
5. Acceptance & Stabilization
- Acceptance is defined by a working dashboard that renders without data errors, matches sample KPI calculations, and refreshes on schedule.
- A 14-day stabilization period covers defect fixes only. Feature requests or enhancements move into a Care Plan or Project Expansion scope.
6. Refund Policy
- Deposits are refundable only if Ironhide Analytics cannot accommodate your preferred start window within 30 days of booking.
- If scheduling is confirmed and you later cancel, the deposit is forfeited to cover pre-allocated time and prep work.
- Refunds (when applicable) are processed within 5 business days.
7. Changes, Pauses, or Cancellations
- Rescheduling within 7 days of the planned start date may incur a $250 rescheduling fee.
- Pausing an active Sprint mid-way is discouraged and subject to review. Work completed up to that point remains billable.
8. Intellectual Property
Upon final payment, all deliverables — dashboards, data models, and documentation — become your property. Ironhide retains non-exclusive rights to anonymized project learnings for internal training and portfolio summaries.
9. Confidentiality
All client data and project details remain confidential. Ironhide will not share, sell, or reuse any proprietary information without written consent.
10. Liability & Disclaimers
Our dashboards rely on client-provided data and system access. Ironhide Analytics is not liable for inaccuracies or disruptions caused by third-party tools, integrations, or client infrastructure.
11. Contact
Questions? Reach us at contact@ironhideanalytics.com.